Helpline

Free, expert advice about care

Meet our helpline advisers

Emma and Trevor, have many years experience of supporting people trying to find their way around the complexities of the care system, or having problems with care. We are specialists in supporting older people in care.

Emma Williams

Trevor Greenidge

Emma and Trevor provide:

  • Expert, independent and confidential advice

  • A listening ear and a personal touch

  • Help identifying what you want to achieve, and how to go about it

  • Guidance to help you find your way through complex legal or funding issues

  • The confidence that comes from knowing your rights and what to do next

Contact the helpline

Contact us directly…

Just give us a call during helpline hours, or email any time.

020 7359 8136

Helpline contact form
helpline@carerightsuk.org

Monday to Friday
9.30am - 1pm

Thursday evenings
6pm - 8pm

We are closed on public holidays.

…or book your slot

Select a time that suits you between:

  • Monday to Friday 9.30am to 3.15pm and

  • Thursday evenings between 7pm and 8pm.

We’ll ring you back.

Helpful reading

Explore our guides to common problems with care.

  • 'In the last 30 minutes you have been more helpful than anyone else I have spoken to. I feel much better now, too!'

  • 'I wish I had called you ages ago.'

  • 'It's lovely to know that there is someone to talk to who has my back.'

  • 'You made a confusing matter so much clearer and gave advice that helped us move forward with my Nan's case. Thank goodness for Care Rights UK!'

  • 'When you feel like you're going crazy with anxiety and stress, just having someone to speak to is a tremendous help.'

  • 'You have been absolutely wonderful. I know it might still be a battle, but at least I feel more confident now.'