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Explore our expert guides
Know your care rights and how to use them.
Written by our experienced helpline advisers, the guides below answer the questions we hear most often about your problems with care.
Note that much of this information is for England. If you need support for issues in Scotland, Wales or Northern Ireland, please contact our helpline.
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Your rights
You have legal rights about how you should be treated by health and care services. Knowing and using your rights can help ensure you receive good care.
Care planning
All care packages are documented in a care plan, which is tailored to the individual and sets out what must be provided.
Quality of care
Good quality care is designed around you. It ensures you are safe, supported and empowered to make choices.
Family involvement
The support of relatives and friends can be vital. They can help ensure your needs and rights are met.
Money and costs
Care funding can seem complicated. Here we explain funding via the local authority and NHS.
Visiting
Visiting became a huge issue during Covid-19 and beyond. Learn about the current rules and your right to a family life.
Moving
What happens if I want or need to move?
Making a complaint
When you need to complain, knowing the right process to follow can lead to a better result.
Your stories
Read about people with similar experiences to your own.
Good care guides
Get ‘Keys to Care’ and ‘Keep Smiling’ our guides to good practice for carers and anyone who wants to know what good care looks like.
