Moving to promote family relationships
We supported a family in navigating barriers to relocate a relative from an unsuitable care home to one that better met their personal and emotional needs.
Having your cultural needs met
We supported someone to move to a culturally appropriate home after the local authority placed them in a care home where they couldn’t speak the language or receive faith-informed meals.
Getting the right care in a multidisciplinary team meeting
We supported someone to understand their rights in a multidisciplinary team meeting to explore options for their wife’s care following a section under the Mental Health Act.
Successfully challenging local authority’s financial assessment
We helped ensure a woman’s husband’s contribution to their mortgage costs was considered in their financial assessment.
Supporting a family to keep their beloved pet
We supported a family to find the best home for their sister’s care needs, allowing her to take her beloved pet too
Resisting pressure to accept contract for friend
A resident was being supported by his friend, until he couldn't agree to a new contract and she was pressured to sign on his behalf.
We successfully challenged a ban on visiting during an outbreak
Three residents tested positive for COVID-19, so the manager declared an outbreak and banned all visits until further testing took place.
Moving closer to family and less restrictive care
Yazeed was placed in a city he is not familiar with and away from his family. After they asked the local authority to review his care, six months later they had not heard back.
My mum was only offered awful care homes, miles from us
A family successfully challenged their mother’s care home placement so she could be closer to home with family support.
We challenged my mum’s care home about visiting
When mum was rushed into hospital unexpectedly,we were told she would be better off in a home as she needed 24 hour care.
My wife’s top up fees went up by £1,000 a month
A resident of ten years was told his fees were going up by £1,000 a month.
A son worried he would have to sell the family home
Mr G was worried that he would need to sell the house to pay for his mother’s care. He didn’t think he could afford to stay in local area and would be forced to move away from his mother.
A human right to wheelchair access
Celia needed a wheelchair after a stroke but her request was refused
‘My dad was becoming depressed, not eating and they weren’t giving him the right medication’
A son became concerned when he saw his father becoming increasingly unhappy.
Successful access to care home records
A care home was refusing to provide a deceased mother’s care notes.
We knew our rights and successfully challenged a visiting ban
Julie and the other residents were confined to their rooms during a Covid-19 outbreak. Her daughter, Lorraine, was very concerned.
Couple reunited after defending their rights in law
On a hot day during the pandemic, Tony lowered his mask to take a sip of water. A a result his wife Deborah was placed in isolation and Tony’s visits were stopped.
Married couple reunited after being placed in different care homes
While a dad had been living happily in a care home for some time, his wife was moved into a different care home after she became ill.
My husband was moved to an unsuitable (and more expensive) care home
Mrs Baker’s husband felt lost in a big and impersonal new care home, and she could not afford the top-up fees.